We are committed to your satisfaction with American Standard Bathing products. If you need to return or exchange a product, we've made the process simple and straightforward.
30-Day Return Window: Products may be returned within 30 days of delivery for a full refund or exchange.
Condition Requirements: Products must be in original, unopened condition with all packaging and documentation intact.
Original Proof of Purchase: Return authorization requires original invoice or order confirmation.
Non-Returnable Items: Customized, clearance, or final sale items cannot be returned.
Items Damaged Due to Misuse: Products damaged by improper installation or use are not eligible for return.
Contact Us: Email customercare@americanstandardbathing.com or call our customer service team at 1-833-860-6300 to initiate a return.
Provide Order Details: Include your order number, product model, and reason for return.
Receive Return Authorization: We'll provide a return shipping label and authorization number.
Ship the Product: Use the provided label to return the product in original packaging.
Refund Processing: Refunds are processed within 7-10 business days of receipt and inspection of returned item.
Same Product Exchange: Products may be exchanged for the same model in a different finish or color at no additional cost within 30 days.
Different Product Exchange: Exchanges for different products may incur an additional fee or credit depending on price difference.
Shipping: We provide return shipping; customer pays for outbound shipping on exchanges unless item was defective.
Quality Guarantee: If your product arrives damaged or is defective, we'll replace it at no cost.
Damage Claim: Report damage within 48 hours of delivery with photos for quick resolution.
Replacement: We'll ship a replacement immediately and arrange pickup of the damaged item.
Returns cover buyer's remorse or wrong item selections within 30 days.
Warranty covers manufacturing defects in materials and workmanship. See our Warranty Information page for complete details.
Return Shipping: American Standard Bathing covers return shipping costs for eligible returns and exchanges.
Non-Eligible Returns: Shipping costs are the customer's responsibility for non-eligible returns.
For returns, exchanges, or to check the status of your return, please contact our customer support team at customercare@americanstandardbathing.com or call 1-833-860-6300. We're here to help!