At American Standard Bathing, we carefully pack and ship your orders to ensure they arrive in perfect condition. Here's what you need to know about our shipping.
Standard Shipping (5-10 business days): Our most economical option. Typical delivery is 5-10 business days depending on destination.
Expedited Shipping (2-3 business days): For customers who need their products faster. Available for most products.
White Glove Delivery: Available for larger items like freestanding bathtubs. Includes delivery, installation assistance, and haul-away of packaging.
Shipping costs are calculated based on product weight, dimensions, and destination zip code at checkout. You'll see the exact shipping cost before completing your purchase.
Free Shipping: Available on orders over $500 to most continental US locations.
International Shipping: Limited international shipping available. Please contact our customer service team for international inquiries.
Orders are processed Monday-Friday, 8am-5pm EST.
Most orders ship within 1-2 business days of placement.
You'll receive an email confirmation with tracking information when your order ships.
After your order ships, you'll receive a tracking number via email.
Visit the carrier's website to track your package in real-time.
Contact Us: If you don't receive tracking information within 2 business days, please contact our support team.
Signature Required: Large items may require a signature upon delivery.
Delivery Window: Carriers typically provide a delivery window of 2-3 business days.
Damaged Shipments: If your package arrives damaged, document the damage with photos and contact us immediately.
Premium Service: Our white glove delivery is available for large bath products and freestanding tubs.
What's Included: Professional delivery, placement in your home, installation assistance, and removal of packaging.
Scheduling: Upon purchase, a delivery specialist will contact you to schedule a convenient delivery time.
Availability: White glove service is not available in all areas. Call to check availability for your location.
Some remote areas may have restricted delivery options or additional fees.
Liftgate service and inside delivery are available upon request for an additional fee.
We are unable to deliver to post office boxes.
Shipping to Alaska, Hawaii, and US Territories: Please contact our team for special shipping arrangements and additional costs.
Once your order ships, you'll receive an email with a tracking number. You can use this number on the carrier's website to track your package.
Contact us immediately if you need to change your address. We can modify the address if the order hasn't shipped yet.
Contact us with your tracking number and we'll investigate the delay with the carrier.
We currently ship to select international locations. Please contact us for availability and rates.
For shipping inquiries or to arrange special delivery options, please contact our customer support team at customercare@americanstandardbathing.com or call 1-833-860-6300.