Start your American Standard Bathing warranty claim through the ABG warranty portal. Have your model number, proof of purchase, and a description of the issue ready.
File a Warranty ClaimQuestions before filing? Contact customer care at 1-833-860-6300, Monday–Friday, 8 AM–5 PM EST.
5-year limited warranty against manufacturing defects in materials, workmanship, finish cracking, and adhesive failures.
10-year limited warranty on finish and structural integrity for premium models.
5-year limited warranty covering door seals, jets, and structural components.
5-year limited warranty on shower bases, walls, surrounds, and showerheads against manufacturing defects.
5-year limited warranty on finish, 2-year on internal components.
Limited warranty on glass, hardware, and structural components against defects in materials and workmanship.
Manufacturing defects in materials and workmanship, structural integrity and durability failures, finish defects and discoloration caused by manufacturing, seal and gasket failures, and mechanical function of moving parts.
Normal wear and tear, improper installation or maintenance, damage from chemical cleaners or abrasive materials, product modifications or alterations, damage from freezing or water damage, and cosmetic damage or normal weathering.
Contact our customer service team with proof of purchase and product serial number. Provide photos or a description of the defect. Our team will evaluate your claim and determine eligibility. Approved claims will receive replacement or repair at no cost.
For return or exchange requests, please contact our customer service team within 30 days of delivery. Items must be in original packaging and unused condition. See our Returns & Exchanges Policy for full details.
Questions about your warranty?
customercare@americanstandardbathing.com | 1-833-860-6300